Website Terms of Use

  1. 1. About us and the Website

    • 1.1 We use the following definitions in these Terms of Use:
      • (A) “BlockEx”, “we”, “our”, or “us” means BX OP Services Ltd and other companies and brands in the BlockEx group. BX OP Services Ltd is a company that is registered in England and Wales with the Company Number [10289781].
      • (B) “Website” means any website operated by BlockEx, including but not limited to:,,
      • (C) “You” and “your” means any person using the Website, and any organisation or person using the Website on an organisation’s behalf.
  2. 2. About the Terms of Use

    • 2.1 By using the Website, you are agreeing to these Terms of Use. Please ensure you read them carefully. If you do not agree to the Terms of Use, please do not continue to use the Website.
    • 2.2 We may update these Terms of Use from time to time. Should we do so, the new terms will become effective from the moment they are uploaded onto the Website. You should check the Terms of Use when you visit the Website to confirm the most recent Terms of Use that apply.
  3. 3. BlockEx and its affiliated websites

    • 3.1 provides information on the the BlockEx group companies, and products and services that we offer, which are related to brokerage, trading exchanges, cryptocurrencies and blockchain technology platforms. also links to other websites affiliated with BlockEx including those listed elsewhere in these Terms of Use.
    • 3.2 is the Digital Asset Exchange Platform run by BlockEx. If you sign up to this site you may be able to trade cryptocurrencies. and the activities it facilitates may also be subject to their own additional terms and conditions found on that website.
    • 3.3 is a website that provides information on the BlockEx “Digital Asset Exchange Token” which is the utility token that was launched by BlockEx through our ICO. and the activities it facilitates are may also be subject to their additional own terms and conditions found on that website.
  4. 4. Liability for other websites

    • 4.1 The Website may also link to other websites, for example, Google Maps. These links are solely for your information, and these websites may be subject to their own terms and conditions. We cannot verify the accuracy of any information contained in third party websites, nor does the inclusion of these links represent an endorsement or a recommendation of the third party websites or the publications hosted there. BlockEx accepts no liability for the content of any such website to which the Website links.
    • 4.2 BlockEx operates channels, pages and accounts on some social media, which can be accessed via links on the Website. We may monitor and record comments and posts made on these channels. We are not responsible for any information posted on those social media sites other than information we have posted ourselves. We do not endorse the social media sites themselves, or any information posted on them by third parties or other users.
  5. 5. Linking to the Website

    • 5.1 You may link to our pages on our Website from your website, as long as it is done in a way that is both fair and legal, this includes, but is not limited to the sharing of social media content.
    • 5.2 You must not link to our Website if doing so may damage our reputation or where you suggest any form of association, approval or endorsement on our part where none exists.
  6. 6. Your Use of the Website

    • 6.1 When you use the Website:
      • (A) you agree not to access, copy, or otherwise use the Website, except as authorised by these Terms of Use or as otherwise authorised in writing by BlockEx; and
      • (B) you agree not to impersonate any person or entity, use a fictitious name, or misrepresent your affiliation with a person or entity.
  7. 7. Reversals/Cancellations:

    • 7.1 Bank card deposits: Deposits with debit and credit cards are non-refundable. You are able to withdraw the deposited fiat currency via wire transfer to a bank account under your name. Third party deposits and withdrawals are not allowed.
    • 7.2 Wire transfer deposits: Wire transfer deposits are reversible and the deposited fiat currency can be withdrawn to the bank account used for depositing. Third party deposits and withdrawals are not allowed.
    • 7.3 Digital currency deposits: Digital currency deposits are reversible and can be withdrawn back to your wallet.
    • 7.4 Trades: executed trades are irreversible, and thus cannot be cancelled.
    • 7.5 You may only cancel an initiated trade order if such cancellation occurs before the order has been matched with an order from another user. Once your order has been matched with an order from another user, you may not change, withdraw, or cancel your authorisation for /the Company/ to complete such order.
    • 7.6 If any order has been partially matched, you may cancel the unmatched portion of the order unless and until the unmatched portion has been matched.
    • 7.7 We may refuse to process or cancel any pending digital currency transaction as required by law or any court or other authority to which /the Company/ is subject in any jurisdiction.
    • 7.8 We reserve the right to refuse to process, or to cancel or reverse, any transaction in our sole discretion, even after funds have been debited from the user’s account, if we suspect the transaction involves (or has a high risk of involvement in) money laundering, terrorist financing, fraud, or any other type of financial crime; in response to a subpoena, court order, or other government order; if we reasonably suspect that the transaction is erroneous. In such an event, we will reverse the transaction and will be under no obligation to allow you to reinstate the transaction at the same price or on the same terms as the cancelled transaction.
  8. 8. Blog

    • 8.1 You are able to access a Blog on the Website. This hosts regular articles written by members of BlockEx staff and independent contributors. The Blog posts represent the views of the writers and not of BlockEx.
  9. 9. Contacting Us

    • 9.1 As well as providing general information about what BlockEx does, the Website provides the opportunity to contact us to discuss your needs more specifically.
    • 9.2 On the Website, you can find the details of our registered offices and contact information. You may write to us at these addresses.
    • 9.3 The primary means of getting in touch with us is through the “Contact Us” feature. You can either access this directly, or, alternatively, you will reach this function through other parts of the site, for example when you request a demo of our brokerage software.
    • 9.4 When using the “Contact Us” feature, you will first be asked to click on the relevant button for the topic you wish to discuss. We will then ask for your full name and email address. We will also ask you for additional details if you have them, such as your phone number, Skype details, or other communication channel details. We will treat all of this data in line with our Privacy Policy (see below).
  10. 10. Data Privacy and Cookies

    • As well as these Terms of Use, there are other terms which may apply to you. These include our Privacy Policy, which can be found here and our Cookie Policy which can be found here.
  11. 11. Our Intellectual Property Rights

    • 11.1 Other than as set out elsewhere in these terms, we are the owner of all intellectual property rights in the Website and the material published on it, including, among other things, all trade marks, logos, service marks and service names, whether they are registered or not. These works are protected by, among other things, copyright laws and treaties around the world. We reserve all such rights.
    • 11.2 You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use Website content in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any Website content except for your own personal, and non-commercial use.
    • 11.3 Our status (and that of any identified contributors) as the authors of material on our Website must always be acknowledged. You must not in any way use any part of the materials on our Website for commercial purposes without obtaining a licence from us to do so.
    • Liability
    • 11.4 These Terms of Use exclude or limit our liability arising out of the use of, or relating to, the Website to the extent that the law permits us to do so. We do not exclude or limit our liability for death or personal injury arising from our negligence, or for our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the laws of England and Wales.
    • 11.5 While we take reasonable steps to ensure that the information on the Website is accurate and up to date we do not give or make any warranty or representation (whether express or implied) that any such information is accurate, timely, complete or available. We will not be liable to you for any loss or damage as a result of your use of, or reliance on, the information on the Website, or for your inability to access or use the Website for any period of time.
    • 11.6 While we endeavour to ensure that the Website is free from any viruses or other malicious or harmful content, we do not accept any liability for errors, delays, or damage to your computer or device as a result of using the Website. It is your responsibility to ensure that you have up to date antivirus software, or any other necessary equipment in order to use the Website safely and to avoid anything that may damage or harm your computer or device.
  12. 12. Accessing the Website

    • 12.1 We may have reason to update the Website from time to time, though we are not under any obligation to do so. We may update or remove information from the Website for business reasons, for example if an event is no longer being held, or if information is no longer relevant.
    • 12.2 From time to time, we may restrict or suspend access to some parts of the Website, or the entire Website, for example for maintenance purposes. As such, access to the website is not necessarily permanent or guaranteed.
  13. 13. Term and Termination

    • 13.1 These Terms of Use will apply to you as soon as you access the Website and will continue to have effect until they are terminated or if you are no longer interacting with BlockEx.
    • 13.2 We may terminate your right to use the functions of our Website at any time, including if you violate or breach these Terms of Use or if allowing you to access and use the Website or its related functions would violate any applicable local, state, provincial, national and other laws, rules and regulations, or would expose BlockEx to any legal liability whatsoever.
    • 13.3 If the Terms of Use are terminated or you are no longer interacting with BlockEx, these Terms of Use may no longer apply. However, any provisions of the Terms of Use that by their nature should continue to apply after termination of these Terms of Use will do so. This includes, without limitation, all limitations on liability, choices of law and judicial forum and intellectual property protections and licences.
  14. 14. Additional Provisions

    • 14.1 If, for any reason we fail to enforce any provision of these Terms of Use, this will not constitute a waiver of our right to later enforce that or any other provision. Any waiver, amendment or modification of these Terms of Use must be in writing in order for it to be effective.
    • 14.2 If any provision of these Terms of Use is found to be unenforceable, that provision will be limited to the minimum extent necessary in order that the other provisions of these Terms of Use remain in full force and effect.
    • 14.3 Under no circumstances is any independent contractor, agency, partnership, joint venture or other such relationship created by these Terms of Use.
    • 14.4 These Terms of Use may be translated into other languages besides English. Should a conflict arise between any translated version of these Terms of Use and the English version, it will be the English version which shall be relied upon.
  15. 15. Governing Law & Jurisdiction

    • These terms of use, the Website and any information contained in it will be governed by the laws of England and Wales, and the courts of England and Wales will have non-exclusive jurisdiction to hear any dispute arising from these.